FAQ
Customer Service
How to contact us?
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Chat : 24/7, immediate response
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Email : info@gomovelive.com
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Opening hours : Mon-Sun 8:00-19:00 CET, response within 24 hours
Orders and Shipments
When do we ship?
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Warehouse (70% products) : 3-5 days
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Custom made (30% products) : 5-10 days handcrafted production
Shipping cost?
FREE for orders > €75 (Europe/USA)
Under €75: €5.90 Europe | €19.90 USA/Canada
Delivery times from shipment:
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Europe : 5-12 working days
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USA/Canada : 8-18 business days
Tracking?
Automatic email with tracking number upon shipment.
Wrong address?
Contact us within 24 hours of placing your order: info@gomovelive.com
Couriers?
GLS/DHL/FedEx (we choose the fastest for your area)
Customs duties?
Europe: included. USA: paid by customer.
Returns and Refunds
Return policy?
FREE RETURNS within 30 days of delivery
Prepaid label included.
Conditions:
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Unworn items, tags intact, original packaging
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Proof of purchase required
Returns NOT accepted:
❌ Sales
❌ Sports underwear
❌ Swimwear
❌ Customized custom products
Process:
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E-mail info@gomovelive.com with order number
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Get free label + address
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Refund within 10 working days on original card
EU law : 14 days withdrawal for any reason.
Artisan Products
Why "tailor-made"?
30% products made after order for:
✅ Zero waste
✅ Fresh artisan quality
✅ Reduced environmental impact
Where do we produce?
Italian design and materials
Production: Italy, France, Türkiye (certified laboratories)
Materials?
Premium Italian technical fabrics (breathable, stretchy, durable)
Quality?
4-step inspection: materials → stitching → fit → packaging
Model sizes?
Generally S (specified in each product sheet)
Payments
Accepted methods:
Visa, Mastercard, Amex + digital wallets
Extra expenses?
NONE – product price only + duties (if applicable)
Payment failed?
Verify:
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Billing address
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Card enabled for international payments
Do you have any questions?
Chat 24h or info@gomovelive.com
We answer in 24h max .